Whether you are new to the role, just becoming acquainted with the Avitar software, or an experienced Clerk/Collector, there will be times when you might need some assistance. We recognize that certain processes can be complex, and we’re here to help you navigate them. Here are a few ways to help us assist you more efficiently:

• To ensure you receive the support you need, please make sure you have uninterrupted time available for us to work with you. We are unable to assist other clients while you have us on hold. If you need to wait on a customer, we may need to end the call to help others in the meantime.
• Most of the time, to assist you effectively, we’ll need to view your screen. Please have your TeamViewer numbers ready when you call.
• Similarly, please have the transaction(s) you need help with open and visible on your screen when you call.
• We understand that some processes can be tricky. To ensure we address your concerns efficiently, try to avoid saving too many questions for a single call.
• Periodically check our FAQs pages for Clerk or Tax Collect for updated information. By selecting the FAQs button within the software, you’ll be directed to answers to our most frequently asked questions. Often, you can find the information you need quickly without having to make a call.

Your preparation enables us to assist you more efficiently. Keeping an eye on the FAQ page(s) is a great way to stay updated with the latest information.