Category Archives: Clerk MAAP Software

a category for the discussion of any news, tips, and best practices relevant to users and administrators of the online MAAP module of the avitar clerk/mv application.

What Status Option Do I Choose When Processing an Online/Lockbox Error Transaction?

Posted on March 8, 2021 by Michelle B

There has been some confusion regarding which Status option you should select when there is an error while processing Online/Lockbox batch files.

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3.4.0 Update Notes and February Renewal Files

Posted on January 8, 2020 by Michelle B

We have received an abundance of calls over the past couple days concerning Clerks not knowing how to process Trust and Lease transactions, or processing them incorrectly. Since Senate Bill 92 (a/k/a SB92) became law, and went into effect on … Continue reading →

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Clerk 3.4.0 Update

Posted on January 3, 2020 by Michelle B

Here’s a little reminder about the Clerk 3.4.0 update blog we sent in December re: IMPORTANT Software Update Information. The Clerk 3.4.0 update was emailed Thursday, January 2, 2020, and while some of you have already installed it (thank you), … Continue reading →

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How to Change a Payment Tender Type

Posted on October 21, 2019 by Michelle B

We have received many calls recently from Clerks needing to change the Payment Tender Type, some after they’ve already deposited. This is a function that Clerks are able to perform without assistance from Avitar (excluding tender types of Short Slip … Continue reading →

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State Short Slips for Research

Posted on May 20, 2019 by Michelle B

We recently received an email from DMV (dated 4-18-2019) with regard to processing State Short Slips for Research, and what supporting documentation is needed. We created this blog to explain how you should process these particular Short Slips.

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Rules for Survivorship Titles and Registrations

Posted on August 29, 2018 by Amy

We have encountered many questions lately regarding Survivorship Titles and Registrations as there are many different ways to process this type of transaction.  With our most recent Clerk update (version 3.3.5) you may have noticed a new module icon labeled … Continue reading →

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Hardship Registrations – New Process

Posted on August 2, 2018 by Patty

DMV has changed the Hardship registration process for customers that have moved to New Hampshire from another state, have an out of state lien holder, and also have a registration due to expire within 20 days.

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Post VISION Information

Posted on October 27, 2017 by Patty

We have been working closely with DMV to identify and fix the issues you have reported to us. At this point we have resolved many of the issues, and continue to work on the remaining. We will be distributing a … Continue reading →

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Replacing Peeling License Plates

Posted on March 27, 2017 by nancy

We received a few inquiries lately regarding the procedure for replacing plates due to a peeling license plate. Here is how you should handle them.

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DMV VISION Update Information

Posted on January 25, 2017 by Josh

Most of you have received emails and updates from the DMV outlining their schedule (see below) for the implementation of the new driving license system (VISION). We have received a few inquiries asking how the implementation of VISION affects Avitar … Continue reading →

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