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Author Archives: Michelle B
Option to Display Inactive Transactions on Invoices and Receipts
Sometimes additional investigation is required to answer a taxpayer’s questions when a receipt and/or transaction might have been deleted from one or more of the their invoices. By default, both the Receivables and Receipts sides of the program have only … Continue reading
Posted in Tax Collect Software
Tagged active, Active Transactions, Delete, inactive, Inactive Transactions
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NCIC… What Do I Do With This Message?
Clerks have been seeing this message a lot lately. When you get this MAAP error message, please call the title bureau to confirm the reason for the NCIC flag. They will instruct you as to whether you are able to … Continue reading
Utility vs. Non-Utility Receipt and Deposit Flavors
Did you know Avitar Collect has a setting that allows those of you who process payments for municipal water and/or sewer invoices to isolate utility receipts separate from property tax payment receipts?
Posted in Tax Collect Software
Tagged Deposit, flavor, Non-Utility, Receipt, Utility
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It’s Vacation Time… Are You Prepared?
Vacations are meant to be an escape from the everyday hustle and bustle of life. For Clerks and their Deputies, however, it can be a very stressful time for those left in the office. One thing every clerk can do … Continue reading
Dog Civil Forfeitures and Licensing
The season of the dreaded Civil Forfeiture process for all dog owners who have failed to renew/license their dog(s) for last year is upon us. We wanted to remind you of an option we added to our Clerk software in … Continue reading
Delinquent Payment File Requests from Real Estate Service Companies
It is that time of year again. Time when the Real Estate Service companies (e.g. Corelogic, Wells Fargo, Lereta, etc.) are requesting your delinquent payment files be sent to them. We get many calls for assistance with this procedure, and … Continue reading
Creating Categories in Town Clerk Services
In our latest Clerk software update 3.4.4, we added the ability to add Categories to your Town Clerk Services. The Category option was added to help you organize and simplify the available services. For example, you have multiple services that … Continue reading
Posted in Clerk Browser Software, Clerk MAAP Software, Clerk/MV Software
Tagged Categories, Clerk Service
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What Status Option Do I Choose When Processing an Online/Lockbox Error Transaction?
There has been some confusion regarding which Status option you should select when there is an error while processing Online/Lockbox batch files.
Posted in Clerk MAAP Software
Tagged credit, Error, Ignored, lockbox, Online, OTC, Status
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How to Process an Address Change for a New Resident to Your Town
Joe Smith just moved to your town from a neighboring town. It is not renewal time, however, the Division of Motor Vehicle (DMV) requires Mr. Smith to change his address within 10 days of changing his residence, per Saf-C 511.07. … Continue reading
Emergency Order #25 Waiving/Abating Interest
We have received numerous calls, and seen emails circulating from the Tax Collectors’ Association, regarding the Governor’s Emergency Order #25. We feel it is a good time to comment on the issue from the software perspective.
