Vanity Plate Release Available In Inventory vs. Available For Reorder

We have received many calls regarding Vanity Plate Releases and when to use the “Available In Inventory” option versus the “Available For Reorder” option. To assist you in making the correct choice, we have created a new topic in our growing online FAQ list.

To view the new topic expand the “When Do I Release a Vanity Plate Available In Inventory vs. Available For Reorder?” topic.

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Rules for Survivorship Titles and Registrations

We have encountered many questions lately regarding Survivorship Titles and Registrations as there are many different ways to process this type of transaction.  With our most recent Clerk update (version 3.3.5) you may have noticed a new module icon labeled FAQ. This handy tool was created to pass along step-by-step solutions to questions like this, and we have recently added this topic to our list of FAQs.

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2018 MS-1 DRA Request re: Exemptions

We had a call from DRA today about the “Amount granted per exemption” amounts appearing on the MS-1 for Blind and Disabled exemptions in municipalities that not only have not granted any of those exemptions but also have not even adopted one or both of the exemptions. (Sorry, I tried for 10 minutes and that was as clear as I could make that sentence.) Let me explain:

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2018 MS-1 Report

August typically has been the time when we need to quickly implement any MS-1 Report changes mandated by DRA and then distribute the software update in time for you to submit your MS-1 by September 1st. This year (mercifully) there is only one minor change we need to make and it only affects a tiny percentage of you. Here’s what you need to know, and the impact it will have on when you can begin submitting your 2018 MS-1 to DRA:

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Frequently Asked Questions Icon

Did you ever have a question on how to process a transaction and just wanted a quick answer? With our last Clerk update (version 3.3.5) you may have noticed a new module icon labeled FAQ. We created the FAQs for two reasons: to pass along solutions to questions we are asked frequently, and to provide the explanations to you in as few steps as possible.

It is our goal to continue adding to the FAQs as questions arise. So expect to see emails of additional new FAQs in the future as we add to the knowledge base. And in the meantime, if you have a few moments between customers or while you are stuck on hold with the Help Desk you can check the FAQs to see if there’s a solution you did not already know. You can start by checking out the Peeling Plate Replacement FAQ (under the Plate Release and Replacement topic).

Let us know if you have any questions or suggestions for other topics.

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Hardship Registrations – New Process

DMV has changed the Hardship registration process for customers that have moved to New Hampshire from another state, have an out of state lien holder, and also have a registration due to expire within 20 days.

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New Tools for Paperless Billing on the Tax Kiosk

Those of you with the Comprehensive Tax Kiosk option offer taxpayers paperless billing notifications from your tax kiosk. During the last billing cycle we received calls from some of you inquiring about the status of paperless mail batches and the details of paperless recipients and their parcels. To help you answer these questions in the future we added the following two pages to the Tax Kiosk that allow you to search for email address and review email history.

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Uploading Dog Invoices to Invoice Cloud

It’s that time of year again when additional late fees and civil forfeitures are assessed to dog invoices. We thought this would be an opportune time to remind you of the process to resend updated dog invoices to your Invoice Cloud portal for online payment, as well as the frequency with which you should do so. Continue reading

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MS-61 and Refund Abatements

I left out one item from yesterday’s post. If you have done any refund abatements in 2017 you should call us for a script that will fix how they are accounted for on your 2017 MS-61 Report, particularly if they were done on older invoices (e.g. a 2014 Lien). If we don’t run the script for you there’s a chance your MS-61 will not balance and you will not be able to close. So if you have any refund abatements (i.e. an abatement done this year to an invoice that was completely paid in a prior year) make sure to call us in the next few days. It’s a quick fix and it will keep you from hunting around at the last minute to determine why your report isn’t in balance. (If you’re not sure, run the Abatement Report for the entire year and see if you have any listed under Refund Abatements at the end of the report.)

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Tax Collect Year End Notes

We want to pass along a few reminders and news items as we approach the end of 2017. Following is a summary of options for those of you with a fiscal year ending on December 31st, a few tutorials and tips for finalizing your MS-61, and news regarding the next Tax Collect update.

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