What Status Option Do I Choose When Processing an Online/Lockbox Error Transaction?

There has been some confusion regarding which Status option you should select when there is an error while processing Online/Lockbox batch files.

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Year-End is Right Around the Corner. Are You Ready?

As we receive a high volume of calls this time of year assisting Collectors in their Year-End Close, we thought it would be beneficial to write a short blog post to give you some guidance in preparation. Continue reading

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Avitar Tax Kiosk Update — Tuesday 11/24/2020

After the Tax Collect Internet Kiosk was migrated to a new website over the weekend many of you were able to upload your data on Monday. If you contacted us yesterday about being unable to upload your data and we were not able to follow up with you yesterday we will be doing so this morning. Those of you who were not open Monday should go ahead and try to upload your data this morning.

If you accept online payments on your kiosk…
At this time we have disabled the online payments options for each municipality. Our priority Tuesday will be working to enable these individually and verify that everything from the new website (biller IDs, certificates, etc.) directs properly to your payment process and back again. We will contact you individually when your portal is able to accept payments.

If you have the option for Paperless Notifications and PDF Invoices…
This function is not working right now and we won’t be able to address it until the online payments have been enabled. We recommend you do the following:

  • Print your bills as you would normally.
  • Export your bills to PDF as you would normally and just save them for now — you will not be able to upload them at this time but if you have the PDFs locally from the time you sent your bills we should be able to upload them retroactively.
  • In addition to printing your normal batch of bills you should print and mail bills for the group that is normally paperless. (There is a little PDF icon on the right to display the group of bills and you can print them as you would normally.)
  • Do not attempt to download/update your list of paperless recipients — you will get inaccurate or no results. Just leave these for now and we will address synchronizing the recipients later.

If you still need to upload your data for the first time this week…
You should attempt to do so this morning.

  • Start your Tax Collect program.
  • Upload your current data to the new website — “Utilities | Internet Kiosk… | Upload Data to Kiosk” and then press the “Update Kiosk…” button.
  • Email us at collectsupport@avitarassociates.com and tell us you have uploaded your data.
  • We will then be able to update the data and make your Tax Collect portal available — this might take an hour or two.
  • If you have problems uploading your data…
  • If you get an error saying you cannot connect, email us at collectsupport@avitarassociates.com as there were a few of you for whom we had to use new FTP credentials.

If you were able to upload your data yesterday…
Keep uploading your data as you would normally at the end of the day.

Again, we appreciate your patience and assistance.

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Availability of Some Avitar Web Sites

As many of you have heard, the servers that support Avitar’s websites were victims of a much larger scale and coordinated attack on the national hosting provider that hosts our websites. As a precaution, the provider was forced to take all of the websites they host offline. We are still waiting to be able to assess the full effect of this attack on our sites once connectivity is restore — there is a possibility that in the next few hours our original servers may be back online.

However, in the meantime we have been transitioning our websites over the last 48 hours to new resources as follows:

Avitar Assessing Kiosk

Publicly available assessment information can be found here. Note that we are still in the process of migrating our security certificates to these new servers so you may get a warning from your web browser that the site is not secure — for the time being we are making all information publicly available without subscription so even if you traditionally access the site using a user name and password for now select the Guest option. Also note that if you are a subscriber we will be extending your subscription by a month once the dust settles.

Avitar Motor Vehicle Price Quotes

Motor vehicle price quotes for the costs to register/renew motor vehicles in several municipalities is available here. We are updating this site with more recent vehicle/model years so in the case of recent vehicles your best option will be to enter the list price and model year of the vehicle. However, this site will be updated.

Avitar Tax Collect Kiosk

We are still working to restore this service — there are approximately 100 unique municipal sites within this portal, each with separate login credentials and configurations, and this is taking time. We hope to be able to provide more information and at least limited availability by Monday.

In General

It is worth reiterating that no credit card or payment information — whether for property tax payments made on the Tax Collect Internet Kiosk or for Assessing Internet Kiosk subscriptions — is ever maintained on any of Avitar’s servers. Additionally, there is no indication that any data has been compromised or misappropriated.

This is a fluid and ongoing situation and we apologize for the disruption this has caused all of us. We appreciate the patience and understanding many of you have already expressed.

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Avitar Web Site Updates

November 17, 2020 – On November 16, the web site hosting provider with whom Avitar contracts to host Avitar’s web sites was the victim of a coordinated external campaign. The provider immediately took the limited number of impacted sites offline. Subsequently they took their entire system of web sites, including Avitar’s, offline as a precaution. The provider’s infrastructure and security teams are working to restore the sites to full capacity. At this time they do not have an estimate of when service will be restored.

It is worth noting that no credit card or payment information — whether for property tax payments made on the Tax Collect Internet Kiosk or for Assessing Internet Kiosk subscriptions — is ever maintained on any of Avitar’s servers.

We will update this page as we learn more.

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2020 New Clerk Training

Typically, we schedule a New Clerk Training session in May, which did not happen this year due to COVID-19. We feel this training is very important for our new Clerks so, at this point, we are planning a virtual New Clerk Training session. Continue reading

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Lien Notice/Execute Reminder

This is reminder to those of you who have not yet started your lien process: Continue reading

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Dog Civil Forfeitures

It’s time to start your dog civil forfeiture process for all owners who have failed to renew/license their dog(s) for last year. The RSAs are very specific in regard to when you need to complete the civil forfeiture steps. Continue reading

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How to Process an Address Change for a New Resident to Your Town

Joe Smith just moved to your town from a neighboring town. It is not renewal time, however, the Division of Motor Vehicle (DMV) requires Mr. Smith to change his address within 10 days of changing his residence, per Saf-C 511.07.

We have received numerous calls on how to process an address change without actually processing a transaction. This task is somewhat of an anomaly, as you will need to, in effect, process a transaction all the way through Fee Settlement in order for DMV to receive the change. But, which transaction should you process?

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Emergency Order #25 Waiving/Abating Interest

We have received numerous calls, and seen emails circulating from the Tax Collectors’ Association, regarding the Governor’s Emergency Order #25. We feel it is a good time to comment on the issue from the software perspective. Continue reading

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