Avitar Update – COVID-19 Pandemic

Currently, we are planning to return to full operation on May 4th with some field review in Towns starting on April 27th. However, this may result in the need for us to cancel or reschedule some contract assessing days as we need to focus on finishing the new construction work in preparation of the 1st issue tax warrant and starting update work to remain on schedule for completion. I have worked diligently to keep on schedule as best as possible. If there has been a change to your scheduled May contract day, your Assessor will be in touch with you directly. While we may not be able to come to Town for that contract Continue reading

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Avitar COVID-19 Changes

In light of the continued State of Emergency, school and municipal office closures, and taxpayer concerns, we have suspended assessing field work until further notice.

While our staff is currently working remotely and can still receive phone calls and emails, we will not be in towns for scheduled assessing contract days until further notice.  For now, you should scan and email any necessary assessing work to us so we can take care of it for you.

You can still contact software support at the regular phone numbers and email addresses during normal hours.

We will post updates as they occur on our website and send further notification as things change.

Thank you for your patience during this hectic time.

Loren Martin
Director, Assessing Operations

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Avitar Work Protocol Given the COVID-19 Pandemic

In light of the Governor’s announcement regarding the State of Emergency and School closures, we have felt the need to be proactive and safe.  Given the contracts we have in place, we still need to work and keep on schedule as much as possible.  Our field staff are still out in the field working, however, they have been advised not to enter properties for interior inspections.  They will still visit, knock, step back and gather information from the taxpayers at the door and continue on with any exterior work needed.  This is in line with the CDC recommendations regarding avoidance of close contact.  If taxpayers are sick, they should be advised not to open the door at all.  We will be sending letters at a later date to complete interior inspections where needed.  The safety of our staff and all taxpayers is one of our top concerns and we will work diligently to ensure everyone stays as safe as possible.  We recognize that we may encounter children home alone or with their parents and want to get the word out regarding our protocol.  If this pandemic continues, this may alter how we handle the informal hearing process for those towns with updates/revaluations this year, as well.  We will post updates as they occur on our website and send further notification if and when things change.

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Filter Deposit by Tender Type

Did you know that you can post electronic and traditional cash/check receipts throughout the day and then, at the end of the day, you can create one deposit for your electronic receipts and a separate deposit for everything else? This may help some of you in balancing your online or over-the-counter electronic payments.

To do so, simply select the Tender Type you’d like to include (i.e. All, Cash/Checks, or Electronic) before making your deposit using the drop down list in the upper right of the deposit dialog box.

For more information on this topic, please follow the Filter Deposit by Tender Type link to our online documentation.

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Changing a Dog License Tag Number After Processing

With dog license season upon us, we thought this would be the perfect time to remind you how to change an incorrectly assigned tag number. Continue reading

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Lien Interest Rate Change per HB1673

We wanted to remind you that it’s time to change your lien interest rate to 14%. HB1673 changed the lien interest rate from 18% to 14% starting with the 2019 liened invoices.

To change the rate in Avitar Tax Collect:

  • Go to Utilities | Town Settings | Rates, Fees, Deposits
  • Under the INTEREST RATES section, change the Liens from 18 to 14 and select Apply Changes.

Below are links to more detailed information:
HB1673
HB1673 New Interest Rates

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3.4.0 Update Notes and February Renewal Files

We have received an abundance of calls over the past couple days concerning Clerks not knowing how to process Trust and Lease transactions, or processing them incorrectly. Since Senate Bill 92 (a/k/a SB92) became law, and went into effect on January 1, 2020, it is imperative that you understand how to complete these transactions. Continue reading

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Clerk 3.4.0 Update

Here’s a little reminder about the Clerk 3.4.0 update blog we sent in December re: IMPORTANT Software Update Information. The Clerk 3.4.0 update was emailed Thursday, January 2, 2020, and while some of you have already installed it (thank you), there are many more who still need to do so BEFORE using Clerk on January 6th.

If you don’t think you received the email with the download links for the update please check your spam folder or ask your colleagues if they received it.

For more detailed information, please refer to our blog: IMPORTANT Software Update Information.

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Year-End is Right Around the Corner. Are You Ready?

As we receive a high volume of calls this time of year assisting Collectors in their Year-End Close, we thought it would be beneficial to write a short blog to give you some guidance in preparation.

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IMPORTANT Software Update Information

As year end is quickly approaching, we wanted to update you on some important information/dates:

  • SB92 goes into effect 1/1/2020, which changes the expiration date of new (and transferred) leased vehicles to the primary lessee’s birth month. We will be sending out a software update soon. If you are a MAAP user you must install the update before January 1, 2020.
  • PERM plate renewal files will be emailed the first week of January 2020.
  • We sent out an email with our Holiday hours on December 12, 2019. Let us know if you didn’t receive it.

DMV is working on the changes for SB92, which will change how leased vehicles are registered. This is a major change to the way the system calculates a leased registration. We had hoped to get this update out to you sooner, but it has been a slow process on DMV’s end. Unfortunately, now we have a very short time frame between when DMV finishes their coding and certifies our updates and when you must have the update installed.

Once you receive the update email it is critically important that you:

  1. Install the update before processing any new transactions in January.
  2. Print and read the update notes — they will explain critical changes to how you process transactions.

Let us know if you have any questions.

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