Whether you’re new to your role, learning Avitar software, or an experienced Clerk/Collector, you will undoubtedly have questions. Our support team is here to help and these tips will ensure faster, more effective assistance:

• Check with colleagues first. Someone else in your office may already know the solution or be able to help.
• Set aside uninterrupted time when contacting support. If you need to put us on hold while you help someone, we may need to end the call so we can assist other clients.
• Be ready to screen share. Have your TeamViewer ID available and open the specific transaction or screen you need help with.
• Focus on one issue at a time. Avoid bundling unrelated questions to keep troubleshooting efficient.
• Check the FAQs first. The Clerk and Collect FAQ pages (accessible from the FAQs button in the software) often provide quick answers and updates.

A little preparation goes a long way and helps us resolve issues more smoothly and efficiently.