When processing your online/lockbox batch(es) through Avitar Clerk, there are several situations in which a transaction may fail during the validation process. If a transaction fails validation, it will be marked as ERROR, and you won’t be able to continue until the issue is addressed. But, how do you address the issue?
Begin by reviewing the error detail(s)—click the Edit box to the right of the transaction. After examining the issue, determine whether it can be corrected. Then, update the status to one of the following options: OTC, IGNORED, or CREDIT.
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