3.4.0 Update Notes and February Renewal Files

We have received an abundance of calls over the past couple days concerning Clerks not knowing how to process Trust and Lease transactions, or processing them incorrectly. Since Senate Bill 92 (a/k/a SB92) became law, and went into effect on January 1, 2020, it is imperative that you understand how to complete these transactions. Continue reading

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Clerk 3.4.0 Update

Here’s a little reminder about the Clerk 3.4.0 update blog we sent in December re: IMPORTANT Software Update Information. The Clerk 3.4.0 update was emailed Thursday, January 2, 2020, and while some of you have already installed it (thank you), there are many more who still need to do so BEFORE using Clerk on January 6th.

If you don’t think you received the email with the download links for the update please check your spam folder or ask your colleagues if they received it.

For more detailed information, please refer to our blog: IMPORTANT Software Update Information.

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Year-End is Right Around the Corner. Are You Ready?

As we receive a high volume of calls this time of year assisting Collectors in their Year-End Close, we thought it would be beneficial to write a short blog to give you some guidance in preparation.

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IMPORTANT Software Update Information

As year end is quickly approaching, we wanted to update you on some important information/dates:

  • SB92 goes into effect 1/1/2020, which changes the expiration date of new (and transferred) leased vehicles to the primary lessee’s birth month. We will be sending out a software update soon. If you are a MAAP user you must install the update before January 1, 2020.
  • PERM plate renewal files will be emailed the first week of January 2020.
  • We sent out an email with our Holiday hours on December 12, 2019. Let us know if you didn’t receive it.

DMV is working on the changes for SB92, which will change how leased vehicles are registered. This is a major change to the way the system calculates a leased registration. We had hoped to get this update out to you sooner, but it has been a slow process on DMV’s end. Unfortunately, now we have a very short time frame between when DMV finishes their coding and certifies our updates and when you must have the update installed.

Once you receive the update email it is critically important that you:

  1. Install the update before processing any new transactions in January.
  2. Print and read the update notes — they will explain critical changes to how you process transactions.

Let us know if you have any questions.

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How to Change a Payment Tender Type

We have received many calls recently from Clerks needing to change the Payment Tender Type, some after they’ve already deposited. This is a function that Clerks are able to perform without assistance from Avitar (excluding tender types of Short Slip and Credit), whether already deposited or not. For detailed instructions, please follow the link to our online FAQs: “How Do I Change a Tender Type After Fee Settlement?”

 

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Change a Clerk Service Type

Previously, when you processed a cart with a Clerk Service transaction, all the way through fee settlement, and then discovered you processed it with the wrong Clerk Service type (e.g. Dump Sticker vs Beach Sticker), your only option was to delete the cart from Cart Maintenance and start from scratch. With our Clerk 3.3.5 update, you are able to update the cart to the correct service via Cart Maintenance, under certain circumstances.

For more information on this topic, please follow the link to our online FAQs: How Do I Change a Service Type After Fee Settlement.

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Building Permit User Group

We’re planning to have a combination new user session and user group at our Chichester office on Thursday, August 15, 2019, at 9:30 AM. We’ll spend a couple hours reviewing the following topics and, as typically happens, following wherever user questions lead us:

  • Parcel/project/permits hierarchy, adding, editing, moving, etc.
  • Options for numbering projects/permits/inspections.
  • Options for customizing printed permits for use/reuse.
  • Storing documents electronically and how to share them with other departments.
  • Features of the last update.
  • User questions and requests.

While this will be skewed somewhat towards newer users, hopefully there should be something in there for everyone.

Note: If you are interested in attending but are unable to make it on August 15th let us know nonetheless. Depending on feedback and numbers we may either reschedule this session or add another, based on interest.

We hope to see you then.

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Warning re: Sketchy Links to the Avitar Assessing Kiosk

We will soon be implementing some changes on the Avitar Assessing Kiosk web site (data.avitarassociates.com) designed to eliminate warnings some visitors to the site may see in their web browsers. As many of your municipal web sites have links directing property owners from your site to the Assessing Kiosk site to review their assessments, you and/or your web site administrator should check to make sure any existing links on your municipal web site will still work as anticipated after we implement the changes. Here are the details:

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Warning re: Sketchy Links to Your Tax Kiosk

We have recently implemented some changes on the Avitar Tax Kiosk web site designed to eliminate warnings some visitors to the site may see in their web browsers. Consequently, you and/or your web site administrator should check to make sure any existing links on your municipal website that direct taxpayers to the Tax Kiosk are still working as anticipated. Here are the details:

Continue reading

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Deleted Receipts Report

The Deleted Receipts Report displays all receipts that have been deleted after deposit, either due to data entry error or a returned check. When creating your Deleted Receipts Report, you have an option to Include Receipts Deleted Before Deposit.  Continue reading

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