Post VISION Information

We have been working closely with DMV to identify and fix the issues you have reported to us. At this point we have resolved many of the issues, and continue to work on the remaining. We will be distributing a new update in the near future once it has been tested. In the meantime, below are a few items and workarounds worth noting:

  • Decal sequence order message:

Problem – Clerks were incorrectly getting a MAAP error message when processing registrations stating the decal number they entered was out of sequence.

Solution – In order to fix this issue, MAAP has removed all decal validation. This means that if you enter an incorrect decal number, you will no longer get a message stating it’s not your next decal. Therefore, it’s critical that you enter the correct decals and double check to make sure it is correct before you continue with the transaction.

  • Transaction times:

Problem – The transaction times when processing registrations over the counter can be a little slow, but more often the real problem occurs when processing a lockbox or online batch. The time it takes for each transaction to be returned from MAAP can be much longer than it previously took pre-VISION.

Solution – The transaction time is something Avitar and the State are aware of and we’ll both be working towards improving performance going forward.  However, this isn’t something that will be improved overnight or even in the span of a few days. It’s likely going to be weeks to months and we don’t expect that we’ll ever see pre-VISION transaction times. There may come a time that the State works towards optimizing a five second transaction but we’re not there yet. With that said, DMV would like you to report to them if you experience a transaction time greater than 30 seconds.

  •  Bad decal message:

Problem – Some of you have seen a new MAAP error message when processing a new registration with a new plate. The error message references “RGDDL”, which usually refers to a decal issue. However, using the next decal returns the same error message.

Solution – In order to process the transaction through MAAP, you must use the next plate in your inventory and the same decal you entered the first time. Note, you do not need to damage the plate you skipped, it can be used on the next new registration transaction.

We would like to thank all of you for your patience as we navigate our way through the new VISION system. Hopefully, you are not experiencing any new issues, but if you are please give us a call.



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DMV Vision Update

The implementation of the new driver licensing system (VISION) is fast approaching and we expect to distribute the Avitar Clerk 3.3.2 update that is compatible with the impending MAAP VISION changes to you the week of September 25th.  Here are a few key requirements and dates to remember:

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2017 Clerk User Group Meeting

We are pleased to announce we have scheduled a user group meeting for Tuesday, August 29th, 2017, from 9:00 am – 12:00 pm at our office in Chichester.

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Assessing Update and 2017 MS-1

We are waiting for word on a few last items before we distribute an Avitar Assessing software update. This update should be ready to go later this week and it will include a few slight changes for the 2017 MS-1 Report. Here is a summary of the changes:

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Current Owner vs Billed Owner

We have received several calls recently asking what the difference is between a current owner and a billed owner in regards to looking up information in Tax Collect. The simple answer is that the current owner is who owns the property right now and the billed owner is who owned the property at the time the invoice (tax bill) was created. Sounds simple enough but sometimes more details are needed to fully understand the big picture.

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Tax Collect Year End Information (fiscal year ending June 30th)

We wanted to send a quick reminder to those of you with a fiscal year ending June 30th. First is a summary of your options for when you actually execute your year end. Second are a few links to documents that can assist you with finalizing your MS-61 Report and generating a database backup. Continue reading

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Dog Civil Forfeitures

It’s time to start your dog civil forfeiture process for all owners who have failed to renew/license their dog(s) for last year. The RSA’s are very specific in regards to when you need to complete the civil forfeitures steps. Continue reading

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Address Placement on Printed Tax Bill

With tax season upon us, most of you will be importing your property tax warrant and printing tax bills in the coming weeks. I’d like to alert you to a paper/perforation issue that may affect the visibility of the return address and/or owner mailing address, depending on the type and style of window envelopes in which you mail your bills. Continue reading

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Are you Backing up your Database?

Over the past couple of months, a few of our client municipalities have been hit with an encryption/ransom virus.  These types of viruses can encrypt all of the files (documents, Windows files, data, etc.) on your server/computers leaving them unusable unless you pay for the files to be unencrypted.  Should you be infected by one of these viruses, your IT vendor will most likely wipe the server/computers clean and reinstall using (hopefully) a backup.  Luckily, the municipalities in each of these cases had recent backups of their Avitar databases stored offsite that we used to quickly get their software up and running again. Continue reading

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2017 New Tax Collector Training

We have scheduled a new tax collector training session for May 16th, 2017 from 9:00am to 12:00pm. This session is open to new collectors, whether you are new to the position, new to the Avitar Collect system, or just need a refresher. This is a basic training session that will cover topics such as:

  • Multiple ways of paying invoices
  • Creating prepayments
  • Editing the payer/check number
  • Corrections after you have created the deposit
  • Process returned checks
  • Liening and deeding
  • The billing process (importing a warrant, assigning credits, printing tax bills)
  • Processing an abatement
  • Balancing: daily, monthly, and yearly

If you are planning on attending, please email Patty or call the office at 798-4419. You can consult our web site for our location and a map.

We look forward to seeing you.

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