The Returned Payment policy that your municipality has adopted will determine what steps you take to collect on a check that was returned for insufficient funds. The Returned Payment process can be used to complete any and/or all of the following procedures:

• Flag owner with a NSF check charge and/or message.
• Void a transaction from the system which will reverse all fees associated with the transaction.
• Create an Administrative Complaint. This can only be created after the registration has been voided. RSA 261:156 Collection of Insufficient Fund Checks.
• Process the Returned Payment fee and/or process payment of original fees.

If you do not want to follow every procedure, simply go to the procedure you want and follow the instructions.

Before Voiding the Returned Payment, understand that the reversal amounts will display in today’s deposit. If you want your deposit at the end of the day to just be the actual work you did for the day and the Account Summary for Fee Transactions to match your deposit total, you will want to follow one of the following procedures:

• If you haven’t already, create a User ID (e.g. badcheck, ReturnedCheck, NSF, etc) that will only be used for Returned Payments. Sign in as that user, void the transaction, create a deposit for that transaction only. -OR-
• Void the transaction before you begin the day’s work, create a deposit for the voided transaction only. -OR-
• After creating your deposit at the end of the day for your actual work, void the transaction and create another deposit for the voided transaction only.

The key to all three options above is to make sure you create a deposit for only the void of the Returned Payment. This will create a deposit report of just the reversal of the fees and separate the transaction from your daily work.

To void a Returned Payment:

1. Login to Clerk using the User ID and Password your Municipality has decided to use for this type of transaction.
2. Go to Cart | Cart Maintenance.
3. Search and highlight the transaction.
4. Click on the Returned Payments tab.
5. Check the checkbox next to the check you are voiding.
6. Click View Returned Payment.
7. Would you like to flag the owner for returned checks…? Depending on your city/town policy, select:
   • Yes – Owner Maintenance screen pops up, from the dropdown menu for Pending NSF Check Charges, choose 1 and Save.
   • No – Continue to step 8.
8. Returned Payment Information report is generated – Print this report as you will need it when you process the collection of the Returned Payment fees.
9. Click on the Process Return Payment button.
10. Deposit – we suggest you process a deposit for this NSF transaction separately rather than combining it with your daily work.

If you have questions with regard to this process, please give Software Support a call.