Registration Renewal(s) and Decals Lost-in-the-Mail

A resident renewed their registration(s) online or via mail. You processed the transaction(s), mailed out the decals and registration(s), and thought all was well and done. A couple weeks later, the customer calls because they still have not received their documents in the mail. What do you do?

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Archive Database Reminder

Reduce, Reuse, Recycle (a Blog Post)

Look, just because we originally sent this out years ago doesn’t mean it’s not still a good idea…

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Mailing Addresses on the Assessing Internet Kiosk

Did you know your municipality can opt to display owner mailing addresses on the Assessing Internet Kiosk?

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Assessing Internet Kiosk – Assessment Card PDFs

Did you know that your municipality can display PDF Assessment Cards on the Assessing Internet Kiosk?

Earlier this year, we relased a new PDF add-on feature for the Assessing Internet Kiosk which gives your municipality the ability to upload PDF copies of individual assessment cards to the Assessing Internet Kiosk for online users to print and/or download actual assessment cards in PDF format.  Keep reading for more details on the features and requirements for implementation.

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Gross Vehicle Weight (GVW) & Axles

It has been brought to our attention that when processing new title(s)/registration(s) for vehicles with a Gross Vehicle Weight (GVW) over 26,000 lbs., the Town-only transactions will not make it to MAAP if you do not answer the prompts correctly. This short blog post will help you take the correct course of action during the processing of these transactions.

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Post Script: 2023 MS-1 Report Information

A few days ago we posted some information regarding the 2023 MS-1 and evidently one item in particular caused some confusion. Let me try to rectify that.

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2023 MS-1 Report Information

For the second year in a row, there are no changes for 2023 to the MS-1 Report file specification. See below for what this means for you with respect to generating your 2023 MS-1 Report and submitting it to the DRA:

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How to Use the Query Tab in Collect

We have received several phone calls recently regarding how to use the Query Data Access tab in Collect and wanted to send out a short blog post with some quick tips.

The Query Data Access tab allows you to create a record set of invoices or receipts meeting specific user-defined criteria, and allows you to search for invoices that share common attributes. With enough planning and thought any record set can be created based on the parameters you enter. Continue reading

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Survivorship Transfers: Requirements & Processes

The customer sitting in front of you recently lost their spouse. That information might send you right into panic mode where you find your brain is completely blank. Take a couple breaths. We have been in your clerk shoes and understand the stress of survivorship transactions, for all parties involved. This blog post is to get you a little more prepared for when this situation sneaks up on you.

We get many calls regarding processing survivorship titles and registrations: New, Renewal, and Transfer. There are many ways a Survivorship Title/Registration can be processed. You need to be sure you gather enough information, in order to begin using the correct process.

First: Does your customer qualify for a Survivorship Transfer? The Requirements to qualify for Survivorship Title/Registration (per page 42 of the State of NH, Procedure Manual for Municipal Agents a/k/a MA Manual, latest edition 2019), are as follows:

  • The owner must be deceased.
  • The new owner must be the Surviving Partner and be listed on the Death Certificate pursuant to RSA 261:17.
  • No additional owners added.
  • Application is made within 13 months of Decedent’s date of death pursuant to RSA 261:20.
  • No change of vehicle is involved (If the surviving spouse purchases a new vehicle to replace the old, they do not qualify for a survivorship transfer).

Second: Some investigation of the current/registration title is required:

  • Is it in the registration renewal MONTH?
  • Is the Surviving Spouse currently on the existing title/registration?
  • If the Surviving Spouse is on the existing title/registration, are they the first or second owner?

Third: It is now time to figure out where to start… Follow the link below to view a few of the procedural beginning points:

There are many variables to Survivorship titles/registrations, if you do not see a clear place to start (in the link provided above), please give us a call.

Lastly, an important note: As of the date of this blog post, you can only process the town portion of a Lease Transfer Survivorship registration. Your customer will need to complete the State portion of the registration at the State level. To begin the process:

  • Select Transfers | Lease Survivorship – (AP, PS, EX, Title App on File, or Existing Title) | Town portion only

For more information on Survivorship Transfers, and step-by-step instructions, please see our online documentation: Survivorship Registrations.

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Assessing Internet Kiosk – Assessment Card PDFs

We are pleased to announce a new add-on feature for the Assessing Internet Kiosk which gives your municipality the ability to upload PDF copies of individual assessment cards to the Assessing Internet Kiosk for online users to print and/or download actual assessment cards in PDF format.  Keep reading for more details on the features and requirements for implementation.

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