If you have ever seen MAAP error messages, you know how cryptic they can be. In order to know what you need to fix, you have to read through a lengthy message and hope for a clue. Below are some common MAAP error messages and what they mean.

Avitar Clerk/MV provides its own data validation in order to verify that the information you pass to MAAP is correct and complete.  When we identity errors with the data you enter we can dictate the error message you receive and you can resolve the issue before the information is passed to MAAP. So while the error messages may not always make sense to you they’re generally at least in English. However, sometimes when the error message is issued to us by MAAP we have no option but to display the raw error message to you exactly as we received it from MAAP. Hopefully the information below will help you decipher these MAAP messages, allowing you to find and correct the underlying problems.

Phone Number

The following error message is the most common MAAP error message and it indicates there is an issue with an owner’s phone number:

“Severity:usererror, Line2, Col:189, Message:cvde-pattern-valid: Value ‘6’ is not facet-valid with respect to pattern ‘(0(1-9)1{012])(0[1-9]13[01])(19|20)” for type ‘phoneType’…”

If you take the time to read the message, you will see the two pieces of information that you need: ‘6’ and ‘phoneType’. This means that one of the owners on the registration has a phone number of ‘6’ and it needs to be changed to a valid phone number.

To update the phone number, while still on the registration screen, start with Owner 1. Use the owner lookup button to search for the owner. Click on the owner in the grid and select the Edit Owner button. The phone number text box is on the Owner’s Mailing Address tab, located below the City/State/Zip fields. If you see a ‘6’ in the text box, this is the problem. Simply enter a valid phone number for the owner and click Save. If the text box is blank or has a valid phone number, the issue will be with Owner 2 or any of the Additional Owners. Simply follow the same procedure for each owner. Eventually you will find the ‘6’ in the Phone text box that you need to update.

Invalid Country

The following error message indicates there is an issue with an address, specifically with the country:

“Severity:usererror, Line:2, Col:11110, Message:cvc-length-valid: Value”with length = ‘0’ is not facet-valid with respect to length ‘2’ for type ‘#AnonType_stateaddressAttributeGroup’…”

The key word in this message is “stateaddress”. This error message is common when processing title applications, as they require you to enter a seller’s and/or lien holder’s address information. If the country you entered is incorrect or is not ‘US’ (United States), you will get a MAAP error. Note, it is usually the country that is wrong, but you should also check to make sure the state is correct, as sometimes this will cause a similar error message.

To correct the error, simply correct the address on the screen. If you do not see a problem with the seller or lien holder address, be sure to check the owner’s address (see above for instruction on updating an owner).

Missing Sex

The following message indicates an owner is not designated as male or female:

“Severity:usererror, Line:2, Col:662, Message:cvc-pattern-valid: Value’ ‘ is not facet-valid with respect to pattern “[M][F]’ for type ‘#AnonType_sexpersonType’…”

The key word is “sexperson”. This tells you that one of the owners is missing the designation of male or female. To designate the owner’s sex, start with Owner 1. Use the owner lookup button to search for the owner, then select the Edit Owner button. The Sex text box is located next to the owner’s ID field. Enter an M for male or F for female into the Sex text box and click Save. If the text box has a valid designation, the issue will be with Owner 2 or an Additional Owner. So you may need to follow the same procedure for each owner.

As you know, the MAAP errors are lengthy and it is not always easy to discern what the error is. However, with a little practice, you will be able to browse quickly through them to identify the key words that tell you the problem.