Online Workshop – Monthly Balancing

Posted on September 3, 2024 by Patty

We are pleased to offer an online workshop to go over monthly balancing, including what reports need to be printed and how to verify each figure on your Monthly Balance report. If you are a new collector, or just someone that struggles with the process, this will be a great class for you.

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Enhance Your Software Support Experience

Posted on August 28, 2024 by Michelle B

Whether you are new to the role, just becoming acquainted with the Avitar software, or an experienced Clerk/Collector, there will be times when you might need some assistance. We recognize that certain processes can be complex, and we’re here to help you navigate them. Here are a few ways to help us assist you more efficiently:

  • To ensure you receive the support you need, please make sure you have uninterrupted time available for us to work with you. We are unable to assist other clients while you have us on hold. If you need to wait on a customer, we may need to end the call to help others in the meantime.
  • Most of the time, to assist you effectively, we’ll need to view your screen. Please have your TeamViewer numbers ready when you call.
  • Similarly, please have the transaction(s) you need help with open and visible on your screen when you call.
  • We understand that some processes can be tricky. To ensure we address your concerns efficiently, try to avoid saving too many questions for a single call.
  • Periodically check our FAQs pages for Clerk or Tax Collect for updated information. By selecting the FAQs button within the software, you’ll be directed to answers to our most frequently asked questions. Often, you can find the information you need quickly without having to make a call.

Your preparation enables us to assist you more efficiently. Keeping an eye on the FAQ page(s) is a great way to stay updated with the latest information.

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Online Workshop: Assessing Update

Posted on August 19, 2024 by Amy

We invite you to join our upcoming online workshop, which will cover the latest updates in Assessing Version 4.0.5. This update includes many changes that we don’t want you to miss.

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2024 MS-1 Report Latest Info

Posted on August 13, 2024 by Josh

As we communicated to you last week, we had been told there would be no changes to the required information or the file format for the 2024 MS-1, but we were still waiting to hear if any of the approved utility companies had changed. Since then, we received word that there is only one change to the approved utilities for 2024: “Squam River Hydro in Ashland will not be on the list for this year for utilities.”

As Ashland is not an Avitar town, we feel pretty confident saying that all of you should now be able to submit your MS-1 once you have coordinated with your assessor.

If you have questions about the process, we recommend that you refer to the previous post as it includes many helpful links. If you still have questions, contact Software Support.

Thanks.

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APRO/IAPRO Change

Posted on August 8, 2024 by Michelle B

Recently, the Municipal Agent Helpdesk sent an email about updates to the registration specifications for apportioned plates (APRO/IAPRO). The International Registration Plan (IRP) has introduced a new program that will be implemented by the State of NH starting August 12, 2024. All apportioned vehicles with an APRO or IAPRO plate will now have a maximum registration period of 12 months. Cities and towns will now be able to issue new apportioned plate registrations ranging from 1 to 4 months. You might be wondering how this change will affect your Avitar Clerk program.

Our current version of Clerk (version 3.5.1 or higher) is already equipped to handle 1-4 month new registrations for APRO/IAPRO plates. To implement this change in the Clerk software, we will be calling your office over the next few days to run a script. In the meantime, if you encounter a new registration for an apportioned plate type before we reach your town on our call list, please contact us so we can implement the necessary changes to enable you to process the new registration. This change to apportioned plates applies only to new registrations, not to renewals or transfers.

We expect to complete this update within a week, but it may take a bit longer due to varying office hours in some towns. Again, if you have a new apportioned vehicle that needs to be registered and we haven’t reached your town yet, please call us so we can promptly run the script.

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2024 MS-1 Report

Posted on August 7, 2024 by Josh

That time of year again, and as in recent years the DRA has made no changes to the MS-1 Report file specification for 2024. That said, we are still waiting to hear back from the folks in charge whether there will be any changes to the list of approved utility companies. Here’s what that means for you going forward:

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Lien Execution Deadline Approaching

Posted on July 30, 2024 by Michelle B

With the first-issue tax season rush tapering off, we thought this would be a good time to remind those of you who have not already executed your liens for your unpaid prior year invoices, that the September 30th Lien Execution deadline is approaching.

Below is a brief description for Lien Notices and Execution as well as the RSAs that govern each process. For details on how to complete the steps in Avitar Tax Collect, select the link provided in each of the descriptions.

Lien Notice (RSA 80:59 and 80:60): A lien notice must be sent certified mail to every owner who has not paid their prior year taxes in full. This notice must be sent at least 30 days prior to the execution of the lien. Keep in mind that the lien must be executed by September 30th each year, so the last day to mail a lien notice would be August 30th. Follow the link for more information on how to generate Lien Notices.

Execute Lien (RSA 80:61, 80:63, 80:64): Prior to the execution of the lien, a lien notice is sent to the owner and the notice must indicate the date by which the owner has to pay his outstanding invoices to avoid liening. On the execution day, or the next day, you will execute the liens for taxpayers who did not pay their outstanding invoices in full. Follow the link for more information on how to Execute a Lien.

  • NOTE: Once you have executed your lien, you will need to send a report of each liened account to your mortgagee researcher. They will search the registry to find any mortgagees, which will need to be notified of the lien you have placed on the property. Follow the link for more information on how to generate the Lien Execution Title Search Report.
  • NOTE: Remember to send your Lien Execution Report to the Registry within 30 days of executing, per RSA 80:64.

As always, we encourage you to bookmark our online documentation page, as well as our Collect FAQs page, and check back often as we are continually updating.

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Boat Registration FAQs

Posted on July 16, 2024 by Michelle B

As the weather is getting nicer, boats are being registered, and we are getting more calls for assistance. Below are a few of the most commonly asked questions by Municipal Boat Agents regarding boat registrations, along with their respective answers.

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New Download Location for MS-61 PDF for Those With June 30 Fiscal Year

Posted on June 28, 2024 by Michelle B

We recently discovered that the Department of Revenue Administration’s (DRA) website from which you download the fillable PDF for importing your MS-61 has changed. Consequently, if you click on the link to “Get the Latest PDF from DRA…” within the Avitar Collect software you will be taken to a “page not found” message and you will not be able to download the latest MS-61 form.

For those of you who use June 30 as your Fiscal Year, you can use the following link to get the latest PDF from DRA, so you can subsequently import your information. Note: if your Fiscal Year is from January 1st to December 31st you do not need to worry about this.

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Edit Book & Page for Lien & Lien Redemption

Posted on June 18, 2024 by Michelle B

Whether you need to record the book and page number values for your Lien or Lien Redemption, the Edit Book & Page function allows you to not only add those values to a single invoice, but you can add them for a set of multiple invoices – and do so fairly quickly.

Keeping with the theme of reduce, reuse, recycle, the links below will assist you in adding the Book & Page number values:

As always, we encourage you to bookmark our online documentation page, link and check back often as we are continually updating.

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