Delinquent Invoice File Requests

Posted on March 4, 2025 by Michelle B

Whether or not you’ve already sent your Delinquent Notices, Real Estate Service companies (such as CoreLogic, Wells Fargo, LERETA, etc.) will soon be requesting that you send delinquent invoice files to them.

In line with the theme of reduce, reuse, and recycle, the following links will guide you in generating this file:

  • Our online FAQs documentation – Export Invoices. Select “Show Me How To Do It.”

As always, feel free to bookmark our FAQs page and check back frequently, as we are continually updating.

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New Year New Schedule

Posted on January 13, 2025 by Michelle B

Happy New Year! What better way to start the year than with a fresh schedule for Notices: Delinquent, Liening, and Deeding? Whether you’re new to the role or a seasoned Collector, this information will be valuable in setting yourself up for a successful 2025.

Below is a link to a blog post we shared in January 2023. It provides a brief overview of each process along with the RSAs that govern them. For detailed instructions on how to complete the steps in Avitar Tax Collect, simply click the links within the blog post for each process.

Delinquent Notices, Liening, and Deeding.

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Saying Good-Bye to 2024

Posted on December 13, 2024 by Michelle B

As we experience a higher volume of calls during this time of year, we’d like to provide additional resources and guidance to those of you with a December 31 Fiscal Year.

After completing the entry of payments for the year, you will need to print your reports and reconcile the balance for December. Once this is done, you can proceed with running reports and balancing for the entire year. Please note that you cannot post any transactions or payments for 2025 until your 2024 fiscal year has been closed in Collect.

Since there are many reports that need to be generated/printed, we have several Year End Tips and Tutorial topics with more detailed instructions on:

  1. Recording of 2023 Year End Webinar
  2. FAQs for Year End Process
  3. Monthly Balancing
  4. List of reports that are necessary for most audits.
  5. Reviewing, understanding, balancing, and submitting your MS-61.
  6. Creating a backup of your data.
  7. Performing the actual Close Period.

There’s still time to register for our free online workshop, “Balancing the MS-61”, happening on Wednesday, December 18th, 2024, from 9:00 AM to 11:00 AM.

As always, please be sure to check our online documentation and FAQs page frequently as we update them regularly

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Online Workshop – Balancing the MS-61

Posted on December 2, 2024 by Patty

We are pleased to offer an online workshop to go over balancing your MS-61 report. If you are a new collector, or just someone that struggles with the process, this will be a great class for you.

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2024 Fall Tax Warrant

Posted on October 23, 2024 by Michelle B

You will soon receive your second Property Tax Warrant of 2024 (i.e., 2024P02). Whether you’re new to the position or a seasoned Collector, getting familiar with the Warrant Process in advance will help ensure a smoother experience.

We have developed clear, step-by-step instructions for each topic within the Warrant Process: Import Warrant, Assign Credits to Warrant, and Print Tax Bills. At the bottom of each page, you will find a link to proceed to the next step. For instance, the Import Warrant topic page features a link at the bottom titled “Assign Credits to Warrant,” which will take you to that topic—and, conveniently, the next step.

As always, please check our online documentation as well as our FAQs page frequently as we are updating regularly.

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How to Set the Colors for 2026 Decal Inventory

Posted on October 1, 2024 by Michelle B

If you haven’t received your 2026 Decal inventory from the State yet, don’t worry—it’s on its way! Once you have the decals, you might be wondering how to set the decal background color and text color. Here’s a quick guide:

  1. Add the decals to your inventory: Utilities | System Administration | Decal Inventory. Select Add Batch. Enter your beginning decal and ending decal, the decal year, and choose OPEN for the decal status dropdown menu.
  2. Choose Decal Back Color: Select the Decal Back Color button and choose a color. Common choices are bright colors for visibility.
  3. Choose Decal Text Color: Select the Decal Text Color button and make sure the text color contrasts well with the decal color for easy readability. Dark text on light backgrounds or vice versa usually works best.
  4. Select Add to add the batch to your inventory.

 If you have already added your 2026 decal inventory but forgot to set the color or want to change it, you can update the color by following these steps:

  1. Access Your Inventory: Utilities | System Administration | Decal Inventory. Select Modify and select any 2026 decal.
  2. Choose Decal Back Color
  3. Choose Decal Text Color
  4. Select Save.

If you encounter any issues or need further assistance, consult the help section of your inventory system or contact support.

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Generating & Uploading PDFs to the Tax Kiosk

Posted on September 10, 2024 by Michelle B

For those of you who provide your residents with PDFs of their tax bills online, our online FAQ Generate & Upload PDFs to the Tax Kiosk provides you with step-by-step instructions on how to Generate PDFs, Update the Tax Kiosk, and Upload PDFs to the Tax Kiosk.

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Online Workshop – Monthly Balancing

Posted on September 3, 2024 by Patty

We are pleased to offer an online workshop to go over monthly balancing, including what reports need to be printed and how to verify each figure on your Monthly Balance report. If you are a new collector, or just someone that struggles with the process, this will be a great class for you.

Continue reading →
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Enhance Your Software Support Experience

Posted on August 28, 2024 by Michelle B

Whether you are new to the role, just becoming acquainted with the Avitar software, or an experienced Clerk/Collector, there will be times when you might need some assistance. We recognize that certain processes can be complex, and we’re here to help you navigate them. Here are a few ways to help us assist you more efficiently:

  • To ensure you receive the support you need, please make sure you have uninterrupted time available for us to work with you. We are unable to assist other clients while you have us on hold. If you need to wait on a customer, we may need to end the call to help others in the meantime.
  • Most of the time, to assist you effectively, we’ll need to view your screen. Please have your TeamViewer numbers ready when you call.
  • Similarly, please have the transaction(s) you need help with open and visible on your screen when you call.
  • We understand that some processes can be tricky. To ensure we address your concerns efficiently, try to avoid saving too many questions for a single call.
  • Periodically check our FAQs pages for Clerk or Tax Collect for updated information. By selecting the FAQs button within the software, you’ll be directed to answers to our most frequently asked questions. Often, you can find the information you need quickly without having to make a call.

Your preparation enables us to assist you more efficiently. Keeping an eye on the FAQ page(s) is a great way to stay updated with the latest information.

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Online Workshop: Assessing Update

Posted on August 19, 2024 by Amy

We invite you to join our upcoming online workshop, which will cover the latest updates in Assessing Version 4.0.5. This update includes many changes that we don’t want you to miss.

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