Online Workshop – Balancing the MS-61

Posted on December 2, 2024 by Patty

We are pleased to offer an online workshop to go over balancing your MS-61 report. If you are a new collector, or just someone that struggles with the process, this will be a great class for you.

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2024 Fall Tax Warrant

Posted on October 23, 2024 by Michelle B

You will soon receive your second Property Tax Warrant of 2024 (i.e., 2024P02). Whether you’re new to the position or a seasoned Collector, getting familiar with the Warrant Process in advance will help ensure a smoother experience.

We have developed clear, step-by-step instructions for each topic within the Warrant Process: Import Warrant, Assign Credits to Warrant, and Print Tax Bills. At the bottom of each page, you will find a link to proceed to the next step. For instance, the Import Warrant topic page features a link at the bottom titled “Assign Credits to Warrant,” which will take you to that topic—and, conveniently, the next step.

As always, please check our online documentation as well as our FAQs page frequently as we are updating regularly.

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How to Set the Colors for 2026 Decal Inventory

Posted on October 1, 2024 by Michelle B

If you haven’t received your 2026 Decal inventory from the State yet, don’t worry—it’s on its way! Once you have the decals, you might be wondering how to set the decal background color and text color. Here’s a quick guide:

  1. Add the decals to your inventory: Utilities | System Administration | Decal Inventory. Select Add Batch. Enter your beginning decal and ending decal, the decal year, and choose OPEN for the decal status dropdown menu.
  2. Choose Decal Back Color: Select the Decal Back Color button and choose a color. Common choices are bright colors for visibility.
  3. Choose Decal Text Color: Select the Decal Text Color button and make sure the text color contrasts well with the decal color for easy readability. Dark text on light backgrounds or vice versa usually works best.
  4. Select Add to add the batch to your inventory.

 If you have already added your 2026 decal inventory but forgot to set the color or want to change it, you can update the color by following these steps:

  1. Access Your Inventory: Utilities | System Administration | Decal Inventory. Select Modify and select any 2026 decal.
  2. Choose Decal Back Color
  3. Choose Decal Text Color
  4. Select Save.

If you encounter any issues or need further assistance, consult the help section of your inventory system or contact support.

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Generating & Uploading PDFs to the Tax Kiosk

Posted on September 10, 2024 by Michelle B

For those of you who provide your residents with PDFs of their tax bills online, our online FAQ Generate & Upload PDFs to the Tax Kiosk provides you with step-by-step instructions on how to Generate PDFs, Update the Tax Kiosk, and Upload PDFs to the Tax Kiosk.

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Online Workshop – Monthly Balancing

Posted on September 3, 2024 by Patty

We are pleased to offer an online workshop to go over monthly balancing, including what reports need to be printed and how to verify each figure on your Monthly Balance report. If you are a new collector, or just someone that struggles with the process, this will be a great class for you.

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Enhance Your Software Support Experience

Posted on August 28, 2024 by Michelle B

Whether you are new to the role, just becoming acquainted with the Avitar software, or an experienced Clerk/Collector, there will be times when you might need some assistance. We recognize that certain processes can be complex, and we’re here to help you navigate them. Here are a few ways to help us assist you more efficiently:

  • To ensure you receive the support you need, please make sure you have uninterrupted time available for us to work with you. We are unable to assist other clients while you have us on hold. If you need to wait on a customer, we may need to end the call to help others in the meantime.
  • Most of the time, to assist you effectively, we’ll need to view your screen. Please have your TeamViewer numbers ready when you call.
  • Similarly, please have the transaction(s) you need help with open and visible on your screen when you call.
  • We understand that some processes can be tricky. To ensure we address your concerns efficiently, try to avoid saving too many questions for a single call.
  • Periodically check our FAQs pages for Clerk or Tax Collect for updated information. By selecting the FAQs button within the software, you’ll be directed to answers to our most frequently asked questions. Often, you can find the information you need quickly without having to make a call.

Your preparation enables us to assist you more efficiently. Keeping an eye on the FAQ page(s) is a great way to stay updated with the latest information.

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Online Workshop: Assessing Update

Posted on August 19, 2024 by Amy

We invite you to join our upcoming online workshop, which will cover the latest updates in Assessing Version 4.0.5. This update includes many changes that we don’t want you to miss.

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2024 MS-1 Report Latest Info

Posted on August 13, 2024 by Josh

As we communicated to you last week, we had been told there would be no changes to the required information or the file format for the 2024 MS-1, but we were still waiting to hear if any of the approved utility companies had changed. Since then, we received word that there is only one change to the approved utilities for 2024: “Squam River Hydro in Ashland will not be on the list for this year for utilities.”

As Ashland is not an Avitar town, we feel pretty confident saying that all of you should now be able to submit your MS-1 once you have coordinated with your assessor.

If you have questions about the process, we recommend that you refer to the previous post as it includes many helpful links. If you still have questions, contact Software Support.

Thanks.

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APRO/IAPRO Change

Posted on August 8, 2024 by Michelle B

Recently, the Municipal Agent Helpdesk sent an email about updates to the registration specifications for apportioned plates (APRO/IAPRO). The International Registration Plan (IRP) has introduced a new program that will be implemented by the State of NH starting August 12, 2024. All apportioned vehicles with an APRO or IAPRO plate will now have a maximum registration period of 12 months. Cities and towns will now be able to issue new apportioned plate registrations ranging from 1 to 4 months. You might be wondering how this change will affect your Avitar Clerk program.

Our current version of Clerk (version 3.5.1 or higher) is already equipped to handle 1-4 month new registrations for APRO/IAPRO plates. To implement this change in the Clerk software, we will be calling your office over the next few days to run a script. In the meantime, if you encounter a new registration for an apportioned plate type before we reach your town on our call list, please contact us so we can implement the necessary changes to enable you to process the new registration. This change to apportioned plates applies only to new registrations, not to renewals or transfers.

We expect to complete this update within a week, but it may take a bit longer due to varying office hours in some towns. Again, if you have a new apportioned vehicle that needs to be registered and we haven’t reached your town yet, please call us so we can promptly run the script.

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2024 MS-1 Report

Posted on August 7, 2024 by Josh

That time of year again, and as in recent years the DRA has made no changes to the MS-1 Report file specification for 2024. That said, we are still waiting to hear back from the folks in charge whether there will be any changes to the list of approved utility companies. Here’s what that means for you going forward:

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