Author Archives: nancy

Replacing Peeling License Plates

We received a few inquiries lately regarding the procedure for replacing plates due to a peeling license plate. Here is how you should handle them.

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Tax Kiosk Paperless Notification Email Fails

We have made some changes to the Tax Kiosk to assist municipalities that utilize the Paperless Notification configuration. Going forward, you will receive undeliverable email notifications (aka “bounce backs”) when Paperless Notification emails fail to reach their recipients. Once you are notified of … Continue reading

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Word of Caution When Assigning Large Volumes of Credits to Warrants

Do you have large numbers of unassigned credits to assign to a tax warrant? If so, the number of credits may exceed the allowable amount of records that can be displayed at once in the Assign Credits to Warrant function … Continue reading

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Invoice Cloud Adjustment File Error Messages

We want those of you who use Avitar Clerk/MV in conjunction with Invoice Cloud to be aware of an Adjustment File upload error message you may receive and to provide you with information and solutions for future or past occurrences. First, … Continue reading

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Boat Fee Increase

Recently, the DMV notified us of the passage of HB292 relative to boat fee changes. The Milfoil fee will increase from $3.50 to $5.50 effective January 1, 2015. The DMV acknowledged the fee change will impact the registration of all … Continue reading

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Low Speed Utility Vehicles – Senate Bill 231 – Follow up

As you all know, the passage of Senate Bill SB231 changed the renewal process for tractors and low speed utility vehicles as of August 25, 2014. The change requires all customers with tractor plates (TRAC) due for renewal to visit … Continue reading

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Dog Charges

The last Clerk/MV update had a lot of changes to the Dog Module, which means we have received a lot of questions as well. The majority of the questions are relative to dog charges (e.g. what are dog charges and … Continue reading

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Plate Releases

We get a lot of phone calls about plate releases. While it is important that you contact the DMV Agent Help Desk prior to processing a plate release, here are two scenarios to help you better understand when and why you’ll need … Continue reading

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Tax Collect 6.8.8 Update Follow Up

In early June we distributed update 6.8.8 via email notification and electronic download. If you did not receive the email or need help downloading and installing the update please contact us.  Here’s a summary of some of the highlights in case … Continue reading

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Short Slip Tips

Short Slips should not be feared. Think of short slips as a short term loan for the customer.  Short Slips are used for both municipal and state transactions, but are more commonly used for motor vehicle transactions by users of the … Continue reading

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