Avitar Work Protocol Given the COVID-19 Pandemic

Posted on March 16, 2020 by Amy

In light of the Governor’s announcement regarding the State of Emergency and School closures, we have felt the need to be proactive and safe.  Given the contracts we have in place, we still need to work and keep on schedule as much as possible.  Our field staff are still out in the field working, however, they have been advised not to enter properties for interior inspections.  They will still visit, knock, step back and gather information from the taxpayers at the door and continue on with any exterior work needed.  This is in line with the CDC recommendations regarding avoidance of close contact.  If taxpayers are sick, they should be advised not to open the door at all.  We will be sending letters at a later date to complete interior inspections where needed.  The safety of our staff and all taxpayers is one of our top concerns and we will work diligently to ensure everyone stays as safe as possible.  We recognize that we may encounter children home alone or with their parents and want to get the word out regarding our protocol.  If this pandemic continues, this may alter how we handle the informal hearing process for those towns with updates/revaluations this year, as well.  We will post updates as they occur on our website and send further notification if and when things change.

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Filter Deposit by Tender Type

Posted on February 24, 2020 by Michelle B

Did you know that you can post electronic and traditional cash/check receipts throughout the day and then, at the end of the day, you can create one deposit for your electronic receipts and a separate deposit for everything else? This may help some of you in balancing your online or over-the-counter electronic payments.

To do so, simply select the Tender Type you’d like to include (i.e. All, Cash/Checks, or Electronic) before making your deposit using the drop down list in the upper right of the deposit dialog box.

For more information on this topic, please follow the Filter Deposit by Tender Type link to our online documentation.

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Changing a Dog License Tag Number After Processing

Posted on January 29, 2020 by Michelle B

With dog license season upon us, we thought this would be the perfect time to remind you how to change an incorrectly assigned tag number. Continue reading →

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Lien Interest Rate Change per HB1673

Posted on January 15, 2020 by Patty

We wanted to remind you that it’s time to change your lien interest rate to 14%. HB1673 changed the lien interest rate from 18% to 14% starting with the 2019 liened invoices.

To change the rate in Avitar Tax Collect:

  • Go to Utilities | Town Settings | Rates, Fees, Deposits
  • Under the INTEREST RATES section, change the Liens from 18 to 14 and select Apply Changes.

Below are links to more detailed information:
HB1673
HB1673 New Interest Rates

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3.4.0 Update Notes and February Renewal Files

Posted on January 8, 2020 by Michelle B

We have received an abundance of calls over the past couple days concerning Clerks not knowing how to process Trust and Lease transactions, or processing them incorrectly. Since Senate Bill 92 (a/k/a SB92) became law, and went into effect on January 1, 2020, it is imperative that you understand how to complete these transactions. Continue reading →

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Clerk 3.4.0 Update

Posted on January 3, 2020 by Michelle B

Here’s a little reminder about the Clerk 3.4.0 update blog we sent in December re: IMPORTANT Software Update Information. The Clerk 3.4.0 update was emailed Thursday, January 2, 2020, and while some of you have already installed it (thank you), there are many more who still need to do so BEFORE using Clerk on January 6th.

If you don’t think you received the email with the download links for the update please check your spam folder or ask your colleagues if they received it.

For more detailed information, please refer to our blog: IMPORTANT Software Update Information.

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Year-End is Right Around the Corner. Are You Ready?

Posted on December 23, 2019 by Michelle B

As we receive a high volume of calls this time of year assisting Collectors in their Year-End Close, we thought it would be beneficial to write a short blog to give you some guidance in preparation.

Continue reading →

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IMPORTANT Software Update Information

Posted on December 12, 2019 by Patty

As year end is quickly approaching, we wanted to update you on some important information/dates:

  • SB92 goes into effect 1/1/2020, which changes the expiration date of new (and transferred) leased vehicles to the primary lessee’s birth month. We will be sending out a software update soon. If you are a MAAP user you must install the update before January 1, 2020.
  • PERM plate renewal files will be emailed the first week of January 2020.
  • We sent out an email with our Holiday hours on December 12, 2019. Let us know if you didn’t receive it.

DMV is working on the changes for SB92, which will change how leased vehicles are registered. This is a major change to the way the system calculates a leased registration. We had hoped to get this update out to you sooner, but it has been a slow process on DMV’s end. Unfortunately, now we have a very short time frame between when DMV finishes their coding and certifies our updates and when you must have the update installed.

Once you receive the update email it is critically important that you:

  1. Install the update before processing any new transactions in January.
  2. Print and read the update notes — they will explain critical changes to how you process transactions.

Let us know if you have any questions.

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How to Change a Payment Tender Type

Posted on October 21, 2019 by Michelle B

We have received many calls recently from Clerks needing to change the Payment Tender Type, some after they’ve already deposited. This is a function that Clerks are able to perform without assistance from Avitar (excluding tender types of Short Slip and Credit), whether already deposited or not. For detailed instructions, please follow the link to our online FAQs: “How Do I Change a Tender Type After Fee Settlement?”

 

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Change a Clerk Service Type

Posted on September 23, 2019 by Michelle B

Previously, when you processed a cart with a Clerk Service transaction, all the way through fee settlement, and then discovered you processed it with the wrong Clerk Service type (e.g. Dump Sticker vs Beach Sticker), your only option was to delete the cart from Cart Maintenance and start from scratch. With our Clerk 3.3.5 update, you are able to update the cart to the correct service via Cart Maintenance, under certain circumstances.

For more information on this topic, please follow the link to our online FAQs: How Do I Change a Service Type After Fee Settlement.

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