Questions About Real Data Export

Posted on May 11, 2015 by Josh

In the last few days, we’ve received inquiries from several of you about an email you’ve been sent referencing a data export for Real Data Corporation. Below is a summary in the event you have received the same email and also have questions.

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New Tax Kiosk FAQ Page

Posted on May 4, 2015 by Amy

We have added a new menu selection to the Tax Kiosk titled “FAQ” to assist your customers with common questions associated with the features and functions available on your Tax Kiosk. An added benefit will be fewer customers calling your office with these questions. The FAQ menu selection is accessible on the same menu bar as Home, Notices, Contact, and Log Off on your Tax Kiosk.

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Invoice Cloud Adjustment File Error Messages

Posted on April 20, 2015 by nancy

We want those of you who use Avitar Clerk/MV in conjunction with Invoice Cloud to be aware of an Adjustment File upload error message you may receive and to provide you with information and solutions for future or past occurrences. First, let’s review the types of Invoice Cloud uploads and the expected outcomes of those uploads before we discuss why you need to be proactive when you receive an Adjustment File error message. Continue reading →

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Default Decals Directive

Posted on April 15, 2015 by Josh

As you may or may not know, the Avitar Clerk/MV program has a configuration option that you can set within your municipality to determine whether the system will automatically populate the next available decal for each vehicle, as opposed to you having to manually type the decal number. Unfortunately, recently on at least two occasions, clerks did not confirm they were issuing from the corresponding pack of decals. So the default decal number populated by the system and submitted by the user to MAAP did not agree with the decals physically attached to the registration. As a result, DMV has asked us to contact you so that you disable the Default Decal feature within the software. A summary of the feature and instructions on how to turn it off are below.

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Adding Owners in Assessing

Posted on April 1, 2015 by Amy

When entering owner name and address information in Assessing, it is a good practice to first verify if the new owner you are adding already exists in the database before typing the complete new owner name and address.  Doing so not only helps ensure that your data is more usable for others but can also save you time and typing.

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Reconciling Online Tax Payments

Posted on March 29, 2015 by Amy

At the end of each month, in addition to your traditional monthly balancing procedure, you should reconcile your online payments as well. Doing monthly reconciliations of your online payments will help verify that you have processed everything that has been collected online, as well as making sure you have reversed any payments that might have been rejected. For a complete list of reports to generate from Invoice Cloud and Tax Collect that will assist you with reconciling online payments click here.

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Tax Kiosk Accessibility

Posted on March 25, 2015 by Amy

First issue tax bills are right around the corner; is your Tax Kiosk easily accessible? By offering online payments on your Tax Kiosk you provide your residents with a fast, easy, flexible, and convenient way for them to pay their taxes with their preferred payment method without having to make a trip to your office or mail in a check. Accepting online payments is also convenient for you, allowing you to batch process the online payments within minutes and cut down on the time you spend manually entering payments, especially at the height of the tax bill season. However, you might not be receiving as many online payments if your customers are unable to locate your Tax Kiosk or are simply unaware of this great service you offer.

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2015 Clerk User Group Schedule

Posted on February 10, 2015 by Patty

We are pleased to announce two upcoming user group sessions scheduled for February. The dates and times are listed below and both sessions will take place at Avitar’s office in Chichester.

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2015 Collect User Group Schedule

Posted on February 9, 2015 by Patty

We are pleased to announce two upcoming collect user group sessions. The dates and times are listed below and the sessions will take place at Avitar’s office in Chichester.

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Tax Collect Update 6.9.1

Posted on December 17, 2014 by Amy

In the next few days, we will be distributing a Tax Collect update that will include, first and foremost, changes to submit the MS-61 electronically. It is important you run this update before you close your fiscal year and process your MS-61.

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