Clerk Fees and Pending Legislation

Posted on June 14, 2015 by Josh

Most of you are probably already aware of two pending House Bills that could potentially increase town clerk fees for marriage licenses and motor vehicle registrations. Many of you have contacted us individually, but we want to update all of you on the current status, review what you need to be conscious of over the next few weeks with respect to the preparation and distribution of motor vehicle renewal notices, and summarize how we will help you implement the fee changes if they are enacted.

Continue reading →

Posted in Clerk/MV Software | Tagged , , | Leave a comment

Resending Dog Invoices to Invoice Cloud

Posted on May 26, 2015 by Patty

Recently we sent out a Clerk/MV update (version 2.8.5) which included new Invoice Cloud dog invoice functionality that now allows you to both:

  1. Resend updated dog invoices to your Invoice Cloud portal for online payment, and
  2. Include invoices for rabies notification notices and civil forfeitures instead of for just renewal notices.

So in addition to extending the duration during which your customers can pay their invoices online by including any new charges and any upcoming late fees and any updated dog information (e.g. a new rabies vaccination expiration date, spayed/neutered status) that may have changed since the last upload, this new process allows you to increase the number of transactions that can be processed online as well.  Whereas previously you could only accept online payments for standard renewals up until June 1st, now you can accept online payments for virtually any type of dog licensing transaction throughout the entire calendar year.  Here is a summary of the new functionality:

Continue reading →

Posted in Clerk/MV Software | Tagged , | 1 Comment

Word of Caution When Assigning Large Volumes of Credits to Warrants

Posted on May 17, 2015 by nancy

Do you have large numbers of unassigned credits to assign to a tax warrant? If so, the number of credits may exceed the allowable amount of records that can be displayed at once in the Assign Credits to Warrant function window. We have recently found that, while the credits are still in your system, they may not all be visible within the Assign Credits to Warrant dialog box when, depending on your screen resolution, the number of outstanding credits exceeds approximately 185. For large numbers of unassigned credits the control used to display the credits simply stretches to its maximum and cannot display the remaining credits. But by being aware of the issue and assigning large numbers of credits in smaller increments you can nonetheless achieve the same result. Continue reading →

Posted in Tax Collect Software | Tagged , | Leave a comment

Questions About Real Data Export

Posted on May 11, 2015 by Josh

In the last few days, we’ve received inquiries from several of you about an email you’ve been sent referencing a data export for Real Data Corporation. Below is a summary in the event you have received the same email and also have questions.

Continue reading →

Posted in Assessing Software | Tagged , | Leave a comment

New Tax Kiosk FAQ Page

Posted on May 4, 2015 by Amy

We have added a new menu selection to the Tax Kiosk titled “FAQ” to assist your customers with common questions associated with the features and functions available on your Tax Kiosk. An added benefit will be fewer customers calling your office with these questions. The FAQ menu selection is accessible on the same menu bar as Home, Notices, Contact, and Log Off on your Tax Kiosk.

Continue reading →

Posted in Tax Collect Software | Tagged | Leave a comment

Invoice Cloud Adjustment File Error Messages

Posted on April 20, 2015 by nancy

We want those of you who use Avitar Clerk/MV in conjunction with Invoice Cloud to be aware of an Adjustment File upload error message you may receive and to provide you with information and solutions for future or past occurrences. First, let’s review the types of Invoice Cloud uploads and the expected outcomes of those uploads before we discuss why you need to be proactive when you receive an Adjustment File error message. Continue reading →

Posted in Clerk/MV Software | Tagged , , , | Leave a comment

Default Decals Directive

Posted on April 15, 2015 by Josh

As you may or may not know, the Avitar Clerk/MV program has a configuration option that you can set within your municipality to determine whether the system will automatically populate the next available decal for each vehicle, as opposed to you having to manually type the decal number. Unfortunately, recently on at least two occasions, clerks did not confirm they were issuing from the corresponding pack of decals. So the default decal number populated by the system and submitted by the user to MAAP did not agree with the decals physically attached to the registration. As a result, DMV has asked us to contact you so that you disable the Default Decal feature within the software. A summary of the feature and instructions on how to turn it off are below.

Continue reading →

Posted in Clerk MAAP Software | Tagged | Leave a comment

Adding Owners in Assessing

Posted on April 1, 2015 by Amy

When entering owner name and address information in Assessing, it is a good practice to first verify if the new owner you are adding already exists in the database before typing the complete new owner name and address.  Doing so not only helps ensure that your data is more usable for others but can also save you time and typing.

Continue reading →

Posted in Assessing Software | Tagged , | Leave a comment

Reconciling Online Tax Payments

Posted on March 29, 2015 by Amy

At the end of each month, in addition to your traditional monthly balancing procedure, you should reconcile your online payments as well. Doing monthly reconciliations of your online payments will help verify that you have processed everything that has been collected online, as well as making sure you have reversed any payments that might have been rejected. For a complete list of reports to generate from Invoice Cloud and Tax Collect that will assist you with reconciling online payments click here.

Posted in Tax Collect Software | Tagged , , | Leave a comment

Tax Kiosk Accessibility

Posted on March 25, 2015 by Amy

First issue tax bills are right around the corner; is your Tax Kiosk easily accessible? By offering online payments on your Tax Kiosk you provide your residents with a fast, easy, flexible, and convenient way for them to pay their taxes with their preferred payment method without having to make a trip to your office or mail in a check. Accepting online payments is also convenient for you, allowing you to batch process the online payments within minutes and cut down on the time you spend manually entering payments, especially at the height of the tax bill season. However, you might not be receiving as many online payments if your customers are unable to locate your Tax Kiosk or are simply unaware of this great service you offer.

Continue reading →

Posted in Tax Collect Software | Tagged , , | 1 Comment