Dog Charges

Posted on July 21, 2014 by nancy

The last Clerk/MV update had a lot of changes to the Dog Module, which means we have received a lot of questions as well. The majority of the questions are relative to dog charges (e.g. what are dog charges and why are they showing up in the cart) and dog civil forfeiture letters (e.g. when do I assign the costs to the dogs).
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Purging Paid Invoices

Posted on June 30, 2014 by Patty

Occasionally, Tax Collectors call us to ask when the best time is to purge paid items from the current database.  Although it may seem like a straight forward question, the answer depends on your preference. Continue reading →

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Plate Releases

Posted on June 27, 2014 by nancy

We get a lot of phone calls about plate releases. While it is important that you contact the DMV Agent Help Desk prior to processing a plate release, here are two scenarios to help you better understand when and why you’ll need to process a plate release.

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Tax Collect 6.8.8 Update Follow Up

Posted on June 26, 2014 by nancy

In early June we distributed update 6.8.8 via email notification and electronic download. If you did not receive the email or need help downloading and installing the update please contact us.  Here’s a summary of some of the highlights in case you didn’t get it or didn’t have a chance at the time to review the update notes.

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Clerk/MV Update 2.7.5

Posted on June 17, 2014 by Josh

Late last week we distributed an email to our supported Clerk/MV users containing a download link for update 2.7.5. If you did not receive the email check in your junk folder or contact us. We just want to follow up with a few housekeeping items related to the update.

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Short Slip Tips

Posted on June 12, 2014 by nancy

Short Slips should not be feared.

Think of short slips as a short term loan for the customer.  Short Slips are used for both municipal and state transactions, but are more commonly used for motor vehicle transactions by users of the Motor Vehicle MAAP Module within Avitar Clerk/MV. (Municipalities using the Motor Vehicle Browser Module within Avitar Clerk/MV may still want to issue municipal Short Slips in the Avitar Clerk program but should contact the State DMV for information about issuing state Short Slips.)  Below are answers to several common questions about Short Slips.

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Clerk Update 2.6.9 Follow Up

Posted on April 3, 2014 by nancy

We distributed update 2.6.9 for the Avitar Clerk/MV system several weeks ago. Unlike previous updates that were provided on CD, we provided update 2.6.9 via email notification and electronic download. If this is all coming as a surprise to you and/or you have yet to download and install the update please contact us. Also, we wanted to highlight several of the key features included in this update. Keep in mind, depending on your municipality and your configuration, some of these topics may not apply to you.
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2014 Clerk User Group Schedule

Posted on March 26, 2014 by Patty

We are pleased to announce two upcoming user group sessions scheduled for April. The dates and times are listed below and both sessions will take place at Avitar’s office in Chichester.

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2014 Tax Collect User Group Schedule

Posted on March 25, 2014 by Patty

We are pleased to announce three upcoming user group sessions. The dates and times are listed below and the sessions will take place at Avitar’s office in Chichester.

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Delinquent Notice, Liening, and Deeding

Posted on February 27, 2014 by Patty

We want to provide a summary for our new collectors (or for those collectors that just need a refresher) regarding Delinquent Notice, Liening, and Deeding. Below is a link to an article we sent out last February that has instructions on how to complete each process in Avitar Tax Collect, as well as additional information such as RSA references. Simply click on the link to review the topic.

Delinquent Notice, Liening, and Deeding

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