Avitar Associates — Holiday Software Support

Posted on December 16, 2013 by Patty

Software Support Holiday Availability

Avitar has traditionally closed our offices between Christmas and New Years as many municipal offices generally slowed down during this week and taxpayers — even more so than usual — didn’t want to be bothered by assessors measuring and listing their houses during the holidays.  However, as our number of clients has grown to include more and more tax collect and motor vehicle users, this holiday shut down has become increasingly inopportune for some clients. Continue reading →

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Collect Users Group Meeting

Posted on October 11, 2013 by Patty

We decided to try something new this year and will be hosting a Tax Collect User Group meeting at the annual tax conference next week in North Conway.

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State Portion on a Town-Only Title Application

Posted on October 3, 2013 by Patty

We want to pass along some information we learned today from one of our clerks. They were having trouble completing the state portion of a title application after they had originally processed the title application as town-only. So they called the DMV Help Desk for assistance. Continue reading →

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Wedding Bells and Ringing Phones

Posted on September 26, 2013 by Josh

Two of our Avitar colleagues will be getting married this Friday evening. Like, to each other. So since most of us will be attending the ceremony and reception and few, if any, of us just roll out of bed looking wedding-level photogenic we will be closing our office at approximately 2:00 PM on Friday, September 27th.

After 2:00 PM on Friday we will have no phone support to answer questions and problems related to general assessing, Assessing software, Tax Collect software, Building Permits software, Utility Billing software, and general IT support issues.  And we will have only limited coverage for Clerk/MV software issues.  We ask that you try to limit calls to critical issues that can’t be answered by someone else in your office and can’t wait until Monday.

We apologize if this inconveniences any of you, but c’mon… two of our friends/co-workers are getting married!  Like, to each other.

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Assessing Rant re: DRA Mosaic

Posted on September 24, 2013 by lorenjmartin

Well as most of you know, Gary has semi-retired and is living in Florida. As I know many of you had grown accustomed to his rants over the years, I wouldn’t want to break tradition and, as such, it is with great pleasure that I present you with my current rant. Continue reading →

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2013 MS-1: The Squeakquel

Posted on August 21, 2013 by Josh

Many of you have been receiving and installing your latest Avitar Assessing update. We want to let you know about two things regarding the MS-1 Report: a problem (that should affect only a small percentage of you and for which we have a solution) and a recommendation.

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2013 MS-1: The Wrath of Khan

Posted on August 16, 2013 by Josh

Time for the latest episode in our ongoing MS-1 blog anthology. We have completed our testing and have ironed out a few last minute issues with the DRA’s latest MS-1 Report. We are creating the update discs right now. They should go in the mail this afternoon so look for them to arrive in the next few days.  Here are a few details…

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2013 MS-1: Latest News

Posted on August 15, 2013 by Josh

Quick update in the status of the MS-1…. We received final word from DRA earlier today on a few nuances of the XML file that we now generate to populate their new PDF form. (If you missed the earlier explanation you can see it here.) We have built the update and we are currently doing final testing, with the expectation that we will be able to mail it out to you tomorrow (Friday, August, 16th). If that changes for any reason we’ll let you know. Also, you can get a bit of a head start by making sure you have the recent version of Adobe Reader installed on your computer and by reviewing a draft of our instructions that summarize the new MS-1 process.  We’ll be in touch soon.  Thanks.

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Short Slip and Credit Maintenance

Posted on August 12, 2013 by Patty

Most of you are familiar with the process of creating/paying short slips and credits. However, we frequently receive calls regarding how to change with whom a credit or short slip is associated. Continue reading →

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2015 Decal Inventory

Posted on August 5, 2013 by Patty

Last September we posted a blog “Assigning Decal Color to 2014 Decal Inventory.” You should be receiving your 2015 decal inventory, so we felt a refresher on the topic might be helpful. Note, the 2015 decals are a dark blue, so when assigning the background color, you will need to change the text color of the decal as well or you will not be able to see the decal numbers. White is usually a good choice for the text color when the background color is dark. Click here to view our prior blog “Assigning Decal Color to 2014 Decal Inventory.”

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